Submit a Warranty Claim - USED CAR GUYS: Used Car Dealer for US Military Stationed in Germany

Please fill out the form below which allows us to ensure we have all the correct information to submit to our warranty company to assess the coverage of your claim. Coverage is detailed in the warranty certificate and document you were given during your delivery of your vehicle.

Note that oil changes and scheduled maintenance are not covered under warranty but we would be happy to make an appointment for you at our Service Center for these services.

Please allow 24 hours for a response during the working week. We are available Monday – Friday 0730-1330.

Warranty Claim Form

Name(Required)

First Last

Phone(Required)

We need to call you from Germany so please ensure this is a cellphone or civilian line with country code.

Email(Required)

Location(Required)

Please let us know where you are located so that we can identify a suitable repair shop.

Vehicle Year, Make, Model(Required)

VIN number(Required)

17 digits – find this inside the drivers door or on the bottom of the windshield.

License Plate(Required)

Current Exact Odometer Reading(Required)

Please specify if KM or Miles(Required)

Miles

Details of Last Service(Required)

Please provide a detailed description of the services performed during the last service appointment.

Detailed Description of the Current Issue(s):(Required)

We kindly request you to provide a detailed account of the current issue(s) you are experiencing with your vehicle and when you first noticed the problem.

Upload Photos

Max. file size: 49 GB.

Upload any photos that may clarify your claim.