Meet the Service Center Team
With over 60 years combined experience working on auto repairs, there are not too many challenges that our team cannot handle.
The team comes from various backgrounds which is great when it comes to troubleshooting the varying issues that arise in an auto repair workshop on a daily basis.
Here’s the Service Center Team:
Ed, Service Manager
Ed was born and mostly raised in the Ramstein area. As “military brat” half German/half American he is is truly bi-lingual and has been working around cars for over 20 years.
He served in the US Military for six years working as track and heavy wheel vehicle mechanic and vehicle recovery stationed in FT. Stewart GA, and logistics in Shape, Belgium.
Ed return from the US in 2005 and began his career with Capitol Motors as a customer service representative specializing in Land Rover and Jaguar military sales program up to mid-2008. In this time he also successfully completed his associates degree in arts of business with the University of Phoenix Arizona.
In his most recent experience, he worked for La Linea in Saarbrücken for ten years – dealership specialises in Volvo, Ford, Land Rover, Jaguar brands.
Ed has served many positions across all the brands. Namely as a parts manager and service manager (overseeing up to 10 mechanics) for EU and US Spec cars. During all this time Ed has never lost the focus on the needs of U.S. military customers – one reason why he is now a member of the Used Car Guys Service Center team.
Ed is a certified service technician, certified mechanic U.S. Army, certified vehicle recovery U.S. Army and certified service manager through Jaguar & Land Rover Germany. He has a lot of certificates!
Andreas, Master Mechanic (Kfz Meister)
Andreas joined The Used Car Guys in 2015 bringing a wealth of experience.
Andreas is a certified Master Mechanic (Kfz Meister) which is one of the highest level certifications achievable for a German mechanic. This allows us to offer the complete range of auto repair workshop services.
His previous experience covers third-level product support for Peugeot Group, multiple positions for BMW dealers and a host of positions at independent workshops. this varied experience is perfect for handling the day to day challenges here in Ramstein.
Andreas loves a technical challenges. He literally is a master when it comes to troubleshooting the more technical issues – check engine light/diagnostic troubleshooting is second nature. He has been working with snap-on diagnostic tools for many years.
He gained his mechanic’s accreditation in the UK, equivalent Master Mechanic Papers and TuV inspector (MOT) working for Ford and Vauxhall (GM). He served in the British Army as a Corporal (E-4) in the Royal Regiment of Wales for eight years.
He has been around the U.S. military installations since 2002, where he worked as a civilian contractor in Schwetzingen and Hohenfels.
Trev successfully completed four tours with the British Army and was also deployed as a contractor to Kuwait and Iraq in 2003 and 2006 with V-Corps special troops battalion.
Trev is an active member of Tannenbaum Ski Club (one of our partners) and can often be found on many of their ski trips and local outings (including Bad Durkheim wine fest, Stuttgart beer fest and any other event that includes local food and drink)!
Mauro comes from Northern Italy, so he can cook great Italian food. You recognize him by his majestic beard and tattooed arm. He has been working with The Used Car Guys since 2014 and specializes in tires, oil changes and is currently working his way towards completing his mechanic certification.
Mauro has a fine eye for detail. He does a lot of the pre-delivery inspections of the cars that the Used Car Guys sell as well as the Multi-Point Inspections that we offer our customers.
Bianca, Service Assistant
Bianca comes from a the land down under (Australia) and has been with us since 2015.
She has strong Admin and Customer Service background which lends itself well to the Service Centers front desk.
Bianca also completes the buying process for alot of our cars. So if you are selling a car chances are you will get to meet Bianca also.